Return Policy

We appreciate your understanding and cooperation regarding our refund policy. Please carefully review the details below:

Refunds and Exchanges:
- Once the products are delivered to you and accepted as accurate and per the original order, no refund or exchange is possible.

Damaged or Incorrect Items:
- In the event that you receive items that are damaged or not as per your original order, please contact our customer service within 48 hours from the time of delivery.
- Kindly provide images of the delivered product and their tags to facilitate the return process.

Return Procedure for Damaged or Incorrect Items:
- All damaged items or items not as per your order to be returned must be reported within 48 hours and accompanied by:
- Images of the delivered product and their tags
- Copy of the original receipt
- Items in unopened, saleable condition
- Items that do not meet these criteria will not be accepted for return.

Return Shipping:
- Postage and charges for the return of damaged or incorrect items will not be refunded.

Refund Processing Time:
- Once you return your damaged package or an item not as per your order, please allow one to three weeks for your refund request to be processed.
- You will be contacted once your return is complete.

We strive to ensure your satisfaction with every purchase. If you have any further questions or concerns regarding our refund policy, please contact our customer service Thank you for shopping with Louis Herbals.