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Replacement Policy

REPLACEMENT POLICY

How do I get a defective item, Ordered on Louisherbals.com replaced?
The Company undertakes to replace the defective / damaged goods online subject to the terms and conditions as under;
Give intimation of defective / damaged products through Customer service immediately at Shop@louisherbals.com or reach us at 9804888888  within 2 (Two) working days from the date of delivery of the products.
2. Dispatch the goods to reach the company within 7 Days from the date of delivery.
3. There should be no sign of physical damage on the product or its packaging.
4. The original seal, packing, manual and all other items originally attached / enclosed with the product must return with the goods.
5. All returned goods will be examined upon receipts as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.
6. The serial no. should not be tampered.
7. The Universal Product Code must be intact.

What will happen if goods ordered on “CASH ON DELIVERY” BASIS” could not be delivered.
The company shall not entertain any order in future in these circumstances;
(i) If the goods not delivered due to the refusal of the buyer.
(ii)If the goods not delivered in two attempts because the location of delivery found closed.

CANCELLATION AND MODIFICATION

We at Louis herbals strive to provide you with the best possible experience while you shop with us online. You can cancel all items before they have been processed in our warehouses. The refund amount will be credited back into your Louis Credits account in the form of Cashback. Sale items purchased online can only be returned or exchanged via the website. Stores will NOT be able to process a refund or exchange on the sale item.
1.We allow for complete Order cancellations until none of the items in your Order have been processed in our warehouse(s).
2. If an Item(s) has not been purchased under any promotion, we allow you to cancel the Item(s) from your Order until the Item(s) has not been processed in our warehouse(s).

3. Once your Cancellation is successful, the refund amount will be credited back into your My Louis account in the form of cash back. This is applicable only for prepaid orders.

CANCELLATION OF ORDER
How do I cancel an order on louisherbals.com? Alternatively, how do I return a product ordered on Louis Herbals?
i). The company undertake to refund the 100% of  amount paid within 15 days from the date of cancellation of order,  if the order is cancelled within 3 hrs from the placement of order through Contact Us Page.
JURISDICTION
In case of any dispute the Courts in kolkata will have exclusive jurisdiction.
Note: All goods are Insured against theft and damages incurred during transit. You are advised not to accept open delivery of package also any package which looks to be tampered, in such circumstances please Contact Louis Herbals Customer Care  at shop@louisherbals.com or reach us at 9804888888

Warranty And Liability

Louisherbals.com does not warrant and shall not be responsible for the damage arising out of the use of the products listed on its site. If a product delivered to you is different than as described on the website, Louisherbals.com is liable only to change the product.

Copyright  and intellectual property

All information displayed, transmitted or carried on Louisherbals.com is protected by copyright and other intellectual property laws. This site is designed, updated and maintained independently by Louisherbals.com. You should not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, perform, display or in any way commercially exploit any of the content at Louisherbals.com

What information is collected

We collect anonymous traffic information from you. These include computer identification, IP address, browser etc. These are standard usage logs captured by the web server. The personal identification information that we store is as provided by you during your registration.

 

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