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FAQ

How to Order

How do I place my Order?

You can place your order in a few simple steps –
Step 1: Click the “buy” button on the products you wish to purchase and they will be added to your shopping bag.
Step 2: Click on your shopping bag in the top right corner of the page and click on the “place order” button.
Step 3: You can then use any coupon code to receive a discount on your order.
Step 4: Provide us with your shipping address and payment details.
Step 5: Once the order is placed, you will receive the order within maximum 7 working days.
Step 6: Enjoy your Louis order! If you have any further questions, you can call our helpdesk at 03340433332 /9048888888 or chat with us in facebook for any further query.
2. Can I buy multiple products in single order?

Can I buy multiple products in single order?

Sure you can! Just add all the products you wish to buy onto your shopping bag and then click the “place order” button. This way you can save on any additional shipping and COD charges!

Can I ship products to an address that is different to my billing address?

Yes, Definitely! You can do this by filling in your address as the ‘billing address’ and the address you wish to ship it to as the ‘shipping address’.

Do I need to have an account with Louis Herbals to place an order?

No, you do not as you can place an order by just providing your contact details. But do not forget to like our facebook page and share with us your experience , so that we can keep us connected with you always.

Payment & Shipping

How do I pay for my order?

Louis Herbals offers you several payment options on your purchases. These include: 1. Debit and Credit Cards 2. Net banking

How safe is it to use your Debit card/Credit Card or make an online payment?

We use the Secure payment gateway for card payments and the PayU payment gateway for net-banking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Louis Herbals are processed in an extremely secure environment.

How can I use a discount/coupon code on my order?

When you have clicked on the “place order” button, you are directed to a page where you can redeem any discount codes. At this page, you can enter the discount code and the respective discount will be applied to your order. You can then proceed to checkout and pay the remaining amount using any other form of payment. Note: Only one coupon code can be used on a single order.

How does the delivery process work?

All our deliveries are serviced through well-reputed couriers. Your product will reach you maximum within 7 working days. You can use the tracking number to track the status of your package on the courier company’s website.

Is there any shipping charges for delivery?

We have standard shipping charges for most addresses. A flat Rs.40 charge is applied to all orders.

How are items packaged?

We package our products in boxes; each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.

How do I return an item purchased?

In the case that you are not satisfied or have changed your mind about particular item(s) in your order, you could either request for a replacement or a refund. This process can be done via a few simple steps: Step 1: Contact our Customer Support team via email (herbalslouis@gmail.com) or phone (03340433332/9804888888) within 3 business days of receiving the order. Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Step 3: You will then be required to ship the products to our warehouse within 7 days of the receipt of the products. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. Note: If it is a case of replacement, it is subjected to the availability of stock. In the case the replacement is not be available, we will refund you the full amount.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments goes through rigorous quality check processes before they leave our warehouse, however there is a slight possibility that the product could get damaged during shipment. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund: Step 1: Contact our Customer Support team via phone within 3 business days of receiving the order. Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. Note: If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.

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